Customer Support

Live Support (1)

1. Crafty Syntax Live Help (CSLH)

A live Help support chat system in PHP that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor .

Development Status: Beta

License: GNU General Public License (GPL)

Operating System: Unix, Windows, Linux

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2. osTicket

osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use. The best part is, it's completely free.

Development Status: Production/Stable

License: GNU General Public License (GPL)

Operating System: ALL

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3. Help Center Live

Help Center Live is an extremely powerful Live Support application . Features include: Unlimited Operators/Departments/Users, Unlimited Chat Sessions, Transfer Chat, Push web pages and MUCH more..

Development Status: Production/Stable

License: GNU General Public License (GPL)

Operating System: Unix, Win NT, XP, Server 2003

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4. eTicket project

eTicket is a PHP-based electronic (open source) support ticket system based on osTicket, that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal helpdesk solution for any website.

Development Status: Production/Stable

License: GNU General Public License (GPL)

Operating System: OS Independent (Written in an interpreted language)

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5. Support Incident Tracker

Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place.

Development Status: Mature

License: GNU General Public License (GPL)

Operating System: All platforms

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6. Simple Support Desk

It is a simple support desk script which allows webmaster to create unlimited number of staff members to answer users support tickets.

Development Status: Production/Stable

License: Free To Use But Restricted

Operating System: UNIX, Linux, Apache

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