Customer Support Tool

Category: PHP - Customer Support

Customer Support Tool (cstool) is a web based customer report management tool, based on PHP, using MySQL as the backend for data storage. It is more geared for use by not technically-inclined Customer Support and is easy to use and install.Features: - Addition of a new reports - Update reports - 6 levels of report status (OPEN,WORKING,PENDING,WAIT,OTHER,CLOSE) - Action seperation according to roles (customer support, engineers). Only customer support can add new reports. - Search capabilities with keyword or report id. - Automatic insertion of username and date during report editing. - Automatic email message sent when reports are updated or new reports are inserted. - Simple to use and to install. Date: 21 January, 2012


Customer Report - Customer Management - Customer Support - Customer - Report - Support

Homepage: http://sourceforge.net

Developer: SourceForge.net

License: Artistic License, GNU General Public License (GPL)

Operating System: Windows, Linux, Mac OS, BSD, Solaris

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